Frequently Asked Questions
Everything you need to know about our handcrafted weaves, bridal customization, shipping, and care
1. Orders & Delivery
How long does order delivery take within India?
Ready-to-ship sarees and unstitched ensembles are dispatched within 24 to 48 hours from our Pune atelier. Standard delivery takes 3–5 business days across metro cities and 5–7 days for other regions.
Orders that include custom blouse stitching or made-to-measure lehenga tailoring require an additional 5–7 business days for master craftsmanship before dispatch.
Do you offer Free Shipping?
Yes! We offer Complimentary Express Shipping across all pin codes in India on all orders above ₹1,999. For orders below ₹1,999, a nominal flat delivery charge of ₹99 is applied at checkout.
Do you ship internationally to USA, UK, UAE, Canada, and Australia?
Yes, we proudly ship worldwide via premium express logistics partners (DHL Express & FedEx International). International shipments typically arrive within 5–8 business days. Real-time international shipping rates are calculated at checkout based on destination country and parcel weight.
How can I track the status of my order?
As soon as your royal parcel is dispatched from our atelier, you will receive an SMS and Email notification containing the courier tracking number and a live tracking link. You can also track your order anytime from your My Account dashboard.
2. Sizing & Custom Tailoring
Do sarees come with matching blouse pieces?
Yes, absolutely. All Veer Mahalaxmi luxury sarees include an authentic 0.80 to 1.00 meter matching unstitched blouse piece woven from the same pure silk fabric and coordinated with the saree's zari border and pallu motifs.
How does custom blouse stitching work?
When selecting custom stitching at checkout or via our bridal concierge, you can choose your preferred neck design (Princess Cut, Sweetheart, Deep Back, High Neck with Zari Motifs) and submit your measurements. Our master tailors ensure padded lining, reinforced side seams with 2-inch alteration margins, and matching handmade latkans.
Can I customize the lehenga flair (can-can) and waist fit?
Yes, our bridal lehengas feature custom multi-tier double can-can options for regal royal flair. When placing a bridal order, our concierge connects with you on WhatsApp/Video call to verify waist, hip, lehenga length, and heel height measurements.
3. Returns, Exchanges & Alterations
What is your return and exchange policy?
We provide a 7-Day Hassle-Free Return & Exchange Policy from the date of parcel delivery for all unstitched, unworn items with all original tags, Silk Mark labels, and packaging intact.
Note: Made-to-measure custom tailored outfits and customized blouses cannot be returned for cash refund, but are covered under our Complimentary Lifetime Alteration Promise.
How do I initiate a return or exchange?
Simply email our client support team at info@veermahalaxmi.com or WhatsApp us at +91 88550 48084 with your Order ID. Our courier partner will schedule a doorstep reverse pickup from your address within 24–48 hours.
4. Pure Silk & Real Zari Care
How should I store and care for my pure silk sarees?
Always store your handloom silks wrapped in breathable unbleached pure cotton or muslin cloth bags (provided with your purchase). Avoid plastic covers. Air out your sarees in mild morning shade every 4 to 6 months and change the fold lines to prevent crease fatigue.
Can I machine wash my handloom garments?
Never machine wash or hand wash pure silk, velvet, or zardozi garments. We strictly advise Professional Dry Cleaning only by specialists experienced in heritage Indian ethnic wear.
Still Have a Question?
Our Royal Bridal Concierge is available 7 days a week to assist you with styling, orders, and custom measurements.